Founded July 4th, 2000 |
HOME -- ORDER SERVICES -- QUOTES -- CONTACT US--RESCHEDULE -- PATRON FEEDBACK -- OUR SERVICES e-mail us: customercare@ourmaids.com |
We include here a list of FAQ’s that may help you before you place a call us or send us your e-mail. |
Frequently asked questions |
Contact our customer care center at:Dallas Ft. Worth, TX, Metroplex Write to us to:
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| 1.
How long will it take to finish my house? If your house is up to four bedrooms, 2000 square feet, it will take about three hours |
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| 2.
Do we have to be home while they clean? No, the ladies can work if you are not there. They would not mind if you choose to stay. |
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| 3.
How do we get you the key if we are not there?
Most of our customers leave the key underneath the front door mat; others in a place they know and call our office to let us know. We can keep the key or leave it back per your instructions. |
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| 4.
How many people will come? Can I have the same team every time? We send teams of two nice ladies. They can go back each visit if you request them.. |
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| 5.
How do we pay you? You can leave a check or money order with the cleaning ladies made out to Our Maids, Inc., call or e-mail us your credit/debit card information (card number and expiration date,) receive the invoice in your e-mail box to pay yourself online, and you can also pay them cash. |
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| 6.
Do you work weekends? Yes, we do work Saturdays, but not Sundays |
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| 7.
We have pets; do you mind? Not at all, we know pets are part of our families and are used to them. Only one thing: if your dog is big and barks, please keep her in a cage or somewhere it does not scare the maids. |
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| 8.
Am I responsible for the maids while they clean? No, they work for Our Maids, Inc., which is responsible for their payment, insurance, taxes, etc. You hire Our Maids, Inc., not the cleaning ladies. |
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| 9.
Do you do background check on your people? Yes, we do. Rest assured your home and belongings are handled by courteous, honest people, who have never been involved in any unlawful activity. |
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| 10.
What areas do you service? We currently service the Dallas Ft. Worth, and Phoenix AZ metro areas.See a list of cities here. |